ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
SHIPPING
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Is shipping free in the US?
Yes, shipping is Free within the US for all orders no matter the weight.
ALL orders are estimated to arrive within 2-3 business days from the day you have placed your order.
All orders will be verified with a tracking number sent to your email.
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Do you ship internationally?
Yes, we ship FREE to all countries while different countries have different threshold to qualify for free shipping:
-Canada and Mexico shipping addresses will qualify for standard free international shipping providing the order exceeds $35 and didn't exceed the weight of 4 LBS.
-The Rest of the world shipping addresses will qualify for standard free international shipping providing the order exceeds $100 and didn't exceed the weight of 4 LBS.
if the order's weight exceeds 4 LBS or doesn't meet the minimum purchase amount for free international shipping, it will show on your cart while checking out and you will be asked to pay the proper shipping cost depending on the shipping service you choose.
You may also pay for express internationa shipping and receive your order faster.
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How long does international shipping take?
Estimated arrival times will be displayed while checking out and they will be depending on your delivery address and the shipping service you choose. Free International shipping usually takes 7-21 days to arrive to a customer outside the US, but you may choose a paid faster shipping service during checkout.
All orders will be verified by a tracking number sent to your email at the time of shipment.
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Who pays for Customs tax on orders shipped outside the US?
Depending on the rules your country has set forth for importing items from the US to your country, you might be charged for customs tax by your country once the package arrives to your country,
If you choose our DUTY PAID EXPRESS SERVICE and pay for express shipping then you won't be charged any taxes, and the package will arrive to your door no matter where you are in the world within 5-10 days.
PRODUCT INFORMATION
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Are the products you sell authentic?
Yes, all of the products we sell are authentic and purchased directly from the manufacturers and brand owners.
We are authorized to sell of the products we carry on our site.
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Will your electric-powered products work outside the US?
Yes, our products come with a US plug but all of the electric powered products we carry are dual voltage
110-240v, this means they will work worldwide with the proper adapter.
RETURNS - 45 DAYS
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What is your returns policy?
Returns are accepted 45 days from the day the order has arrived to the customer's address.
Holiday season has an extended policy return date: Shop between Oct 11 to Dec 31 and return your item in a new and unused condition all the way through Jan 31.
We accept returns no matter the reason, and we just ask that the products be returned to us in the same condition they were received.
Returned products should be returned in the original box and be packaged properly for the return shipping.
If the product the customer received was damaged during shipping, then we will provide the customer with a paid return label, otherwise, the customer will pay for the return shipping.
Returns will be resolved by a refund or replacement once the return was accepted by our sorting center.
Once the product has been returned, it is reviewed by our sorting center, usually within 72 hours, after which your credit card will be automatically credited with a full refund.
How to Return?
If you are returning an unused item within the return policy guidelines, please email us via our CONTACT US page.
WARRANTY & PAYMENT
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What are your warranty terms & conditions?
On top of our 45 days return policy, the brands we partnered up with provide you with a 1-year manufacturer warranty on electrical tools, so if you have used the product and it has malfunctioned, you would still be able to contact the manufacturer and use the 1-year manufacturer warranty. If you need help with this process, you may always contact us for help and guidance.
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What forms of payments do you accept?
We accept PayPal, Visa, Mastercard, American Express and Discover.
Still got questions? Contact us>