ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
Shipping is Free within the US for all orders no matter the weight.
ALL orders ship from North Hollywood California and are estimated to arrive 3-5 business days from the day you have placed your order. All orders will be verified via email with the tracking number for your order.
Do you ship internationally?
Yes, We ship FREE to ALL countries providing the order hasn't exceeded the weight of 4 lbs. if the order's weight exceeds 4 lbs it will show on your cart while checking-out and you will have to pay an over-weight fee.
How long does shipping take?
We have 2 business days handling policy but most orders will ship out the same day.
All orders will be verified by a tracking number sent to your email at the time of shipment.
Estimated arrival times will be displayed while checking-out and it will be depending on your delivery address.
Who pays for Customs tax?
If you choose our free shipping option then you might be charged for customs tax depending on the rules your country has set forth, but if you choose our Duty paid service with UPS and pay the extra cost for shipping then you won't be charged any taxes and the package will arrive to your door no matter where you are in the world.
WARRANTY & PAYMENT
What are your warranty terms & conditions?
On top of our 365 days return policy,
The brands we partnered up with provide you a 1 year manufacturer warranty on electrical tools so if you have used the product and it has malfunction you would still be able to contact the manufacturer and use the 1 year manufacturer warranty.
Look for the *1 year manufacturer warranty* slogan on each listing.
What forms of payments do you accept?
We accept PayPal,Visa,Mastercard,American Express and Discover.
Are the products you sell authentic?
Yes,all of the products we sell are authentic and purchased directly from the manufacturers. We are authorized sellers of all the products we carry on our site.
Will your electric powered products work outside the US?
Yes,our products comes with a US plug but all of the electric powered products we carry are dual voltage
110-240v,this means they will work worldwide with the proper adapter.
RETURNES - 365 DAYS
What is your returns policy?
Returns are accepted 365 days from the day of purchase.
Returned products should be unused and in original packaging.
Buyer pays return shipping.
Returns will be resolved by money back once the return is accepted.
If you are not 100% satisfied with your purchase, (no matter the reason) you can return the product to us and get a full refund (All items returned must be in their original packaging and not used).
We believe that in order to get the best online shopping experience in the world, we must allow you to return the product within 365 days after purchase. All we ask is that you send the items back to us in the original packaging, and that the merchandise is in the same condition as when you received it. Once the product has been returned, it is reviewed by our sorting center (usually within 72 hours), after which your credit card will be automatically credited with a full refund.
Please note! The refund is only for the value of the product and does not include a refund of shipping if any paid by the customer.
How to Return?
If you are returning an unused item within the return policy guidelines please email us via our CONTACT US page.
Still got questions? Contact us>